ITIL-4-SPECIALIST-CREATE-DELIVER-AND-SUPPORT RELIABLE TEST TEST & ITIL-4-SPECIALIST-CREATE-DELIVER-AND-SUPPORT PASS4SURE

ITIL-4-Specialist-Create-Deliver-and-Support Reliable Test Test & ITIL-4-Specialist-Create-Deliver-and-Support Pass4sure

ITIL-4-Specialist-Create-Deliver-and-Support Reliable Test Test & ITIL-4-Specialist-Create-Deliver-and-Support Pass4sure

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ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions (Q27-Q32):

NEW QUESTION # 27
An organization prioritizes its work on a 'last-in, first-out' basis.
Which work item should be actioned NEXT?

  • A. An item logged today at 11:00
  • B. An item logged today at 09:00
  • C. An item logged yesterday at 11:00
  • D. An item logged yesterday at 09:00

Answer: A

Explanation:
In alast-in, first-outapproach, themost recently loggedwork item is actioned next, which is the item logged today at 11:00.


NEW QUESTION # 28
An organization uses value streams to help them deliver consistent services, and they use 'service integration and management' to manage many different suppliers.
How does 'service integration and management' work with the organization's value streams?

  • A. Service integration and management' cannot be used in an organization that uses value streams
  • B. 'Service integration and management' creates a separate value stream for each supplier
  • C. Service integration and management' is independent of the organization's value streams
  • D. 'Service integration and management' manages multiple suppliers in a single value stream

Answer: D

Explanation:
'Service integration and management' works by coordinating and managing multiple suppliers within a single value stream, ensuring that all suppliers contribute effectively to the delivery of consistent services aligned with the organization's value creation efforts.


NEW QUESTION # 29
A service desk team acts as a single point of contact for its users Service desk team members are the first-line support however if they are unable to resolve the incidents, they are escalated to second-line support. This tiered support structure has resulted in large queues of unresolved tickets.
Which concept or approach would help the organization resolve this situation?

  • A. Swarming
  • B. Results-based measurement
  • C. Advanced analytics
  • D. Outsourcing

Answer: A

Explanation:
Swarminginvolves bringing together specialists from different areas to collaborate immediately on incidents without rigid escalation tiers, helping to reduce queues and speed up resolution.


NEW QUESTION # 30
A cross-functional team is designing a value stream to support the development of a new financial service.
Some members of the team are suggesting that multiple value streams are needed.
Which factor would MOST LIKELY influence the need for multiple value streams?

  • A. Whether the service is being created for internal or external customers
  • B. The number of suppliers that will be used to source service components
  • C. The number of practices required to support the service
  • D. The methods used to manage the development work

Answer: D

Explanation:
Themethods used to manage the development work(such as Agile, DevOps, or Waterfall) can significantly influence whethermultiple value streamsare needed to efficiently handle different types of workflows within the same service development.


NEW QUESTION # 31
An organization is considering how a new service will be supported when it goes live. There are many teams that will contribute to the support of the service.
Which approach should the organization follow when creating a value stream to support the new service?

  • A. Create one value stream for every lifecycle phase of support requests
  • B. Create separate value streams for practices, people, tools and suppliers
  • C. Create one value stream for the entire set of support activities
  • D. Create one value stream for each support team

Answer: C

Explanation:
Creating one value stream for the entire set of support activitiesensures anend-to-end viewof how the service will be supported, promoting integration across all contributing teams.


NEW QUESTION # 32
......

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